Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Service Export Specialist
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Customer Service Export Specialist
Apply for this role
About this Position
The purpose of this position is to provide comprehensive support to internal and external customers via phone calls and emails, addressing issues, complaints, and inquiries related to the order process. This person will be responsible for coordinating and managing the full order cycle ("end to end"), from order creation to final delivery, ensuring an efficient and seamless experience for international customers.
What you´ll do
- Process and follow up on export orders in the system, ensuring compliance with timelines, sales terms, and document accuracy.
- Manage approximately 15–20 international accounts across the Americas (U.S., Guatemala, and South America), primarily Henkel HCB distributors (retail, professional, and laundry sectors).
- Resolve issues such as billing errors, damaged products, credit note adjustments, delays, etc.
- Coordinate with internal departments such as logistics, warehouse, demand planning, and finance to solve problems.
- Ensure compliance with monthly billing targets by identifying deviations and root causes.
- Maintain constant and proactive contact with customers to anticipate needs and manage expectations.
- Prepare and analyze operational and commercial management reports.
What makes you a good fit
- Bachelor’s degree in International Business, Foreign Trade, or a related field.
- 2 to 5 years of experience in Customer Service for exports (including previous experience in a call center or customer support).
- Intermediate to advanced English (ability to hold fluid conversations and understand technical foreign trade terms).
- Strong knowledge of export processes and Incoterms (responsibilities and obligations in international operations).
- Proficient in the full international order management process ("end to end").
- Advanced Excel skills.
- Clear, timely, and proactive communication skills with internal and external customers and cross-functional teams.
- Strong analytical skills to assess situations, generate quick solutions, and propose response strategies.
- Experience in preparing and interpreting billing reports and month-end analysis.
- Understanding of international operational risks (e.g., strikes, national conflicts, logistics disruptions).
- Ability to multitask, solve problems, and work under pressure.
- Advanced english level.
- Effective communication
- Customer orientation
- Problem-solving
- Analytical thinking
- Multitasking and prioritization
- Working under pressure
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25079906
Job Locations: Mexico, Jalisco, Guadalajara
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.