Serbia, Belgrade, Adhesive Technologies

Customer Service Front Office Agent

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Deal directly with customers either by telephone or electronically to process orders, forms, applications and requests
  • Receipt of orders from customers and other documents relating to sales and take steps to ensure that customers receive goods in time and in desired quantity
  • Coordinate and track movement of goods in the warehouse
  • Handle customer complaints in SAP, provide appropriate solutions and alternatives within the time limits
  • Proactive communication with other departments, support to supply, finance team and sales
  • Participation in interdepartmental projects related to Customer Service
  • Basic IT maintenance and troubleshooting related to customer communication (e.g., shop, EDI)
  • Provide excellent and satisfied service to internal and external customers


  • University degree in Business Administration or another relevant field
  • Experience: 2 years professional experience in customer service is highly appreciated
  • Proficiency in Slovenian and English (writing/reading/speaking)
  • Advanced MS Office (Excel, Power Point)
  • Work experience in operating systems (SAP – advantage)
  • Analytical and problem-solving skills
  • Good communication skills
  • Excellent organizational and time-management abilities
  • Performance & optimization-oriented work attitude
  • Deals effectively with high amount of workload
  • The capacity to work well under pressure

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 22043473
Contract & Job type: Full Time, Regular
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance bonus / Incentives
Performance bonus / Incentives Healthcare coverage / Medical insurance
Healthcare coverage / Medical insurance Life insurance
Life insurance Disability insurance
Disability insurance Meal voucher
Meal voucher Employee share plan
Employee share plan Smart work / Flexible working arrangements
Smart work / Flexible working arrangements Development opportunities
Development opportunities International career opportunities
International career opportunities Relocation assistance
Note: Perks might vary depending on the job grade.