At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE
- Responds to customer contacts on Salonory.com via phone, email, and or social media (e.g. General inquiries, Loyalty Programs, Cosmetology License validation, etc.)
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Builds 1:1 relationship with community via authentic communication and engagement on Social Media and eCommerce platforms by liking, commenting, quickly answering questions, direct messages, etc.
- Proactively engages in further conversation and gets to know followers and turns them into brand advocates
- Drives excellent customer / consumer experience
