China, Shanghai-Zhangjiang, Henkel Consumer Brands

Head of Logistics and Customer Service

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

Lead the customer service, logistics, and customer collaboration team to deliver service, cost, and inventory target with safety and product quality as priority
Deliver joint value creation and operational execution excellence for customers by building and continuously improving the collaboration and partnership with customers.
Lead the digital supply chain project execution e.g. digital CPFR with key customers, APP orders, and Chatbots.
Coach and develop CS and logistics team and further develop customer collaboration capability.
Build Strategic Partnerships with top customers and suppliers, identifying shared supply chain efficiencies and aligning with customer initiatives.
Partner with Henkel sales and demand planning teams to provide customer order projections/forecast (where available) to improve Henkel's forecast accuracy and inventory.
Responsible for the safety, regulatory and quality compliance of all logistics services providers and driving sustainability agenda in Logistics;
Lead on customer services improvement initiatives (automation, simplification & digitalization) & manage all potential service issues
Manage 3PL (transport & warehouse) operation & relationship for multiple DCs and ensure suppliers KPI are adhered to;
Lead and develop high performing team of CS&L
Individually Tasks (Time in %)
Lead implementation of CS&L strategies and execution of key strategic projects. Manage CS&L daily operations and ensure process compliance (30%);
Lead and coach CS&L team to ensure organization fitness and team development (20%);
Lead and develop SC collaborations between Henkel internal and external customers, and SC JBP (30%);
Deliver digital project execution and other continuous improvement initiatives (20%);

YOUR SKILLS

Bachelor's degree (Logistics, SCM, and or Engineering preferred)
Analytical mind with customer service orientation and business acumen
Fluent Chinese and English (verbal and written)
Strong system capability (SAP, Excel, MS Offices) and presentation skill
Prior logistics, customer service, and or planning experience (8-10 years) with major FMCGs and team management experience (3-5 years);
Strong proven track-record of delivering KPI improvement (Service Level, Inventory, Transport & Warehousing Cost);
Strong stakeholder management and capability of building a strong network of relationships both internally within Henkel (SC, Sales, MKT) and externally (3PL Suppliers and Customer SC team);
Strong digital project leadership experience and continuous improvement mindset preferred;
Ability to motivate staffs, develop high performing team culture, and resolve conflict
What the Role Can Offer You
Strategic position to lead Logistics management and customer operations including customer collaboration.
Involve in developing China SC strategy in terms of Logistics and CS and digital;
Valued business partner for both Retail and Professional businesses in Taiwan market;
Interacting with local, region and global with high exposure;
Potential job rotation opportunities in the country, region or global

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

JOB ID: 22044172

Contract & Job type: Full Time, Regular

Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com

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